Chapter 5 ESP121

Chapter 5 ESP121

University

64 Qs

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Chapter 5 ESP121

Chapter 5 ESP121

Assessment

Quiz

English

University

Practice Problem

Easy

Created by

Vân Lâm

Used 13+ times

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64 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

1. Which of the following statements about communication in today's workplace is correct?

Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
Individuals are using more mobile electronic devices to communicate with others.
Because individuals are more dispersed, messages are longer and less frequent.
Because of social media networks, today's communication includes more one-on-one conversations.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

2. Which statement about the use of e-mail in today's workplace is correct? 

Workers report spending about three hours per day on work email.
Businesses use memos more frequently than e-mail messages to communicate internally with employees
Only managers and top-level business executives use e-mail to communicate with others.
Today's workers spend very little time writing e-mail messages.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

3. Which of the following is an effective strategy for controlling your e-mail inbox?

Read and respond to each message within 10 minutes.
Check your e-mail only in the mornings.
Check your e-mail at set times during the day.
Ask your co-workers not to e-mail you unless it's urgent.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

4. Which of the following is an appropriate situation for sending an e-mail message in a business context?

Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
Jane found a great political joke she wants to share with her colleagues.
Chris must send the monthly sales data to his department.
Maggie needs to vent her frustrations about working conditions to her shift supervisor.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

5. Which of the following is an effective subject line?

PARKING PERMITS
Staff Meeting
Please Respond to Job Satisfaction Survey
Important! Please Read Now

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

6. What is the current advice on the use of a greeting on business e-mails?

Omit greetings because they make an e-mail appear too casual.
Add a greeting only when forwarding an e-mail with a lengthy header.
Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
Begin with a greeting to provide a visual cue and to show friendliness.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

7. Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?

Recently, the management staff discussed our process for submitting work hours.
A new procedure for submitting work hours will go into effect on April 1.
Are you in the mood to try something a little different?
We all hate when procedures change, but sometimes change is needed.

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