Day 4

What is the number of days a customer can take out AppleCare+ after purchase?

• 14

• 30

• 60

• 90

What is the option on easypay that helps streamline all transactions?

• Connect & Personalise

• Trade In

• Fast Pay

• Catalog

Select all that apply: What kind receipts can you produce for a customer.

• Gift

• Tax

• Duty Free

• Refund

True or False: You are allowed to return an item without the original packaging

• True

• False

Select all that apply: What is the name of Apple's finance options

• Monthly Payments

• Monthly Finance

• Apple Payment Plan

• iPhone Upgrade Programme

What is the name used to book Genius Bar appointments in the store

• Mobile genius

• Easy Pay

• Concierge

• Time

True or false: You can book at Today At Apple appointment through Concierge

• True

• False

Customer's must switch off Find My before trading in an iPhone

• True

• False

What is the name of the app that helps you generate images from descriptions alone?

• Genmoji

• Image Playground

• Image Wand

• Clean Up

What part of Apple Intelligence helps you quickly scans and creates responses to emails?

• Quick Reply

• Writing Tools

• Smart Chat

• Smart Reply