Siebel IDS - Temp

Which tab in Siebel IDS is primarily used to display the agent’s extension upon logging in?

• Home Tab

• Leads Tab

• Activities Tab

• Calendar Tab

What is the purpose of the "Set State" button on the CTI/Avaya toolbar?

• Change phone state, such as assign, briefing, or break

• Initiate a phone call

• Pick up the call

• Display call duration

Which tab would you use to view all interactions with guests in Siebel IDS?

• Quotes Tab

• Activities Tab

• Contacts Tab

• Bookings Tab

If you need to retrieve a guest’s information based on their loyalty number, email address of phone #, which tab should you use in Siebel IDS?

• Calendar Tab

• Contacts Tab

• Opportunities Tab

• Home Tab

If the phone number is recognized by the system, what will be displayed in the “Results” applet?

• A list of guest records.

• A list of travel agencies.

• A list of available agents.

• A list of recent calls.

What should you do after locating the correct guest record in the “Results” applet?

• Click the name in the “Last Name” column.

• Call the guest directly.

• Send an email to the guest.

• Delete the guest record.

Which of the following is NOT one of the three applets available to search for guest information in Siebel IDS?

• Profile Search

• ID Search

• Booking Search

• Opportunity Search

Which button should be pressed if the incorrect guest is selected in the Guest Detail applet?

• Permission Granted

• Permission Denied

• Wrong Guest

• Goto 360

For the UK or other European markets: If a guest does not want to be contacted regarding quotes, which button should be selected?

• Permission Granted

• Wrong Guest

• Goto 360

• Permission Denied

What can happen if a call is incorrectly dispositioned after a booking is created?

• It could generate a lead with higher expectations than realistic

• It will close the booking automatically

• It will cancel the booking

• It will notify the customer immediately