4:2/4:4B End-of-Term Multiple Choice Questions - SECTION A

The chain of command within an organization can be shown on a/an:

• organization chart

• mmatrix

• line graph

• office layout

The science of work area interaction is known as:

• human relations

• ergonomics

• office layout

• organizational structure

The concept which outlines the number of people a manager can supervise effectively is called:

• span of control

• chain of command

• line of authority

• organizational structure

A customer called and enquired abouta letter which had been sent to the firm a month ago. However, the letter could not be found. To determine if the letter was received, the mail clerk should refer to the:

• mailing list

• mail register

• postage book

• correspondence digest

What is the purpose of maintaining a receptionist register in an organization?

• Locating the names of persons who attended functions of the organization

• Recording the names of persons who did not make an appointment

• Identifying the firms which conduct business with the organization

• Recording the number of persons who visit the organization

Poste Restante is a postal service which ensures that:

• mail sent to a travelling person is returned if not delivered

• mail can be collected by a travelling person from a local post office

• the hotel receptionist will accept and hold mail for a travelling person

• the post office deliver mail to the hotel indicated by the travelling person on specified dates

Which of the following services are functions performed by the general office?

• Delivering goods

• Manufacturing goods

• Producing information

• Designing new products

Alarge office space with many employees working in the same area is referred to as

• cellular

• enclosed

• extended

• open plan

In which of the following situations would the relationship between employees be described as "vertical".

• one is senior to the other

• each has similar status in the firm

• one job is more important than the other

• one has been employed longer than the other

Which of the following employees are responsible for receiving and relaying messages and making appointments?

• Receptionist

• Office Hostess

• Office Messenger

• Company Secretary