Data Operations MOCK 2025

Which of the following is NOT a component of verbal communication?

• Tone of voice

• Words

• Pitch

• Facial expressions

Active listening involves which of the following skills?

• Daydreaming while nodding occasionally

• Interrupting the speaker to give advice

• Reflecting back what the speaker has said

• Ignoring non-verbal cues

Which of the following is an example of effective verbal communication in a professional setting?

• Using technical jargon to appear knowledgeable

• Speaking loudly to dominate the conversation

• Asking open-ended questions to encourage discussion

• Using slang and informal language

Which type of verbal communication is used to clarify and understand the speaker's message?

• Direct communication

• Passive communication

• Reflective listening

• Assertive communication

Paraphrasing is an important verbal communication skill because it:

• Shows you were not paying attention

• Reinforces your own opinion

• Demonstrates understanding of the speaker's message

• Allows you to change the subject

Which of the following is considered non-verbal communication?

• Email

• Body language

• Phone call

• Text message

What is non-verbal communication?

• communicating with someone by using gestures

• Getting messages across with facial expressions

• Using your body language to convey something to someone else

• All of the above

Which of these is NOT an example of a verbal communication skill?

• The speed of our speech

• Eye contact

• Language used

• Volume of speech

Why do we have to make sure we do not speak too fast when communicating with a customer?

• They may not hear everything you've said like promotions or special products

• The customer may speak fast also because you are

• It may give the customer a migraine

• The customer may get excited and burst into song

Reading and responding to body language, using facial expressions and using silence are all examples of what?

• Open listening

• Pretend listening

• Clarity listening

• Active listening