Hotel Operations Quiz

What does the term "Occupancy Rate" refer to in hotel operations?

• The number of guests staying in a hotel over a year

• The percentage of available rooms that are sold during a specific period

• The number of staff working during peak hours

• The average duration of guest stay

What is "REVPAR" short for?

• Revenue Percentage After Reservation

• Revenue Per Available Room

• Reservation Value and Profit Allocation Ratio

• Room Efficiency and Value Performance Average

What information is typically found in a guest's "Cardex"?

• The room number and Wi-Fi code

• The daily housekeeping checklist

• Guest preferences, personal details, and stay history

• The number of complaints filed by the guest

Which of the following best describes ADR (Average Daily Rate)?

• The average revenue per guest

• The average cost of employee wages per room

• The average income generated per occupied room

• The average number of rooms cleaned per housekeeper

What is the best definition of Revenue Management in the hospitality industry?

• Managing hotel expenses to reduce operating costs

• Forecasting demand to sell the right product to the right customer at the right time and price

• Training front office staff to improve customer service

• Increasing the number of rooms available during peak season

What is the primary role of a General Manager in a hotel?

• Managing only the Front Office and Housekeeping departments

• Handling guest complaints and taking room service orders

• Overseeing all hotel departments to ensure profitability, guest satisfaction, and operational efficiency

• Designing the interior layout and décor of the hotel