Storage Solutions and Protocols

Storage Solutions and Protocols

Professional Development

15 Qs

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Storage Solutions and Protocols

Storage Solutions and Protocols

Assessment

Quiz

Computers

Professional Development

Practice Problem

Easy

Created by

VIGNESHKUMAR P

Used 6+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary function of a service desk in ITSM?

Managing databases

Resolving user incidents and service requests

Coding business applications

Monitoring network traffic

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Touch support refers to:

On-site physical support

Remote troubleshooting only

Automated support

Cloud-based ticketing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does RAID stand for?

Redundant Array of Internal Drives

Redundant Array of Independent Disks

Redundant Array of Inexpensive Disks

Redundant Array of Integrated Disks

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of event management in ITSM?

Installing software updates

Managing storage devices

Managing cloud deployments

Detecting and responding to events in IT infrastructure

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

IT Service Management (ITSM) primarily focuses on:

Application development

Hardware repair

Delivering IT services aligned with business needs

Testing network speed

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of job scheduling in IT operations?

User authentication.

Automating routine tasks and processes

Data encryption

Software development

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In ITSM, process management ensures:

Faster hardware delivery

Unstructured support workflows

Consistent and repeatable service operations

Custom programming in every case

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