What are two ways to access UCCE/PCCE Servers? (Choose two.)

Web browser to access Web Administration tool

In PCCE 12k, what are two options to manage payloads? (Choose two.)

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

E. a default payload is created during the installation

A. a custom payload is created during the installation

B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

delete the default payload and rebuild with the same members

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Set “user.microapp.isPostCallSurvey” to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

Configure the Survey DN, CT and associate with the Survey routing script.

Set “user.microapp.isPostCallSurvey” to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

What are two descriptions for JNDI? (Choose two.)

designed to be independent of any specific directory service implementation so a variety of directories can be accessed

an API that provides naming and directory functionality to applications

a method for querying and updating data in a database

a script that provides call routing

an API that defines how a client may access a database

What are two ways the Call Studio Application is built or executed? (Choose two.)

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller

The project is built using Call Studio

Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.

Check if the caller DN settings on SPOG has PCS enabled.

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Which Routing Script logic helps to invoke the Post Call Survey successfully?

If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

To offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main script. It is set to n by default.

If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

To offer the PCS for specific incoming DN’s, the variable needs to be set in the Main script explicitly as n.

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

It invokes a comprehensive application in the Virtual Voice Browser

The WB will check if a media server is set up or not.

The WB will ask the ICM script for instruction.

Where must a Dialed Number be mapped within CCE?

A. Call Type, which in turn points to a scheduled Routing Script

What is the first step for CCE to dynamically allocate a label?

The WB engine service should be in Service.

The Dialer should be configured.

CVP Call service needs to be restarted.

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A. Value List Collection Designer

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

Menu Elements capture a single digit.

E. Digits elements capture a string of numerical digits.

Digital tone elements capture a single digit.

Digits elements capture a single digit.

Menu Elements capture a string of numerical digits.

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

A. JNDI name (include the jdbc/ portion)

E. SQL Type (Insert, Update, Single, Multiple)

Where is the RTP connected to the Ingress Gateway at different stages of the call?

Ingress Gateway and Agent Phone

Ingress Gateway and UCCE/PCCE Router

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not.

Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

C. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.

D. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC).

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

point to IOS g/ws loopback address

What is referred to as a switch leg on CVP?

B. Ingress SIP call leg from Ingress gateway to CVP

A. Script request from CVP to UCCE/PCCE

C. Ringtone call from CVP to WB

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

A. It delivers this String via SIP invite to the Virtual Voice Browser.

B. It defers this string via HTTPS to the Virtual Voice Browser.

C. It delivers this string via HTTP to the Virtual Voice Browser.

D. It does not deliver this information to vvb.

What are two conditions in which PCS legs get invoked? (Choose two.)

B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent’s leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

D. Add the JNDI Context configuration.

E. On an SQL Server, create an SQL user for JNDI reference.

A. Clear the database for duplicates.

B. Restart the Tomcat service on SQL Server.

C. Install a compatible ODBC driver.

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

B. Increase the Maximum Call Duration Timer setting.

D. Increase the agent logout setting.

What are two requirements for MTP configuration in Mobile Agent? (Choose two.

C. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.

D. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.

A. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway

B. Synchronization between servers and clients is needed.

E. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

Which two ways are Finesse gadgets deployed? (Choose two.)

A. The host supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

E. The file permissions only need to set for Read for Public Permissions

B. Finesse Gadgets must be uploaded only to the primary Finesse Server.

C. The 3rdpartygadget password and the file upload must be hosted on a separate server.

D. Finesse Administration changes require a new login or Reset Layout in order to access changes.

How is Mobile Agent implemented?

C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.

D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

E. Both LCP and RCP ports need to be associated with JTAPI.

A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

C. The device name of LCP and RCP Ports must not have matching numbers

D. Only the LCP port needs to be associated with JTAPI.

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

E. Agent Skill Groups change between shifts

A. changes to an individual outbound dialer record

B. create API usage for plugins

On which server is the Bulk Import Tool run?

D. Primary Administration and Data Server

Which two data sources are created in CUIC by default once the installation is completed? (Choose two.

B. Live Data Streaming Data Source

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

E. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

A. The “Admin” page or OAMP site is used for the daily “admin.”

C. The Web URLs or pages are available for access, “Admin” page, “System” page, and a Reporting page.

D. There is a limited view of activities based on agent size.

What is the purpose of the SMTP setting in the CUIC administrator web page?

C. only configures the email server used to email scheduled reports

A. configure the email server and actual schedule for the reports to be sent

B. configures the actual schedule for the reports to be sent

D. only configures the email server used to email the alert notification

casa Quiz

60 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a Call Type be mapped to for successful call routing?

Routing Client

Scheduled Script

Dialed number

Default Label

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which device access is needed to manage agent phones for UCCE/PCCE?

CUCM Admin

CCE Web Admin tool

Config Manager tool

Finesse Admin

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

CCE and Finesse

CVP and Finesse

Finesse and VXML Server

CUCM and PCCE

CCE and CVP

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which two call transfers are supported in PCCE Deployments? (Choose two.)

SRTP Refer

Release VXML Trunk Transfer

CCE Managed Transfer

CUCM Destination Transfer

SIP Refer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of CVP in UCCE/PCCE?

interface between CUBE and UCCE/PCCE

queuing and self-service IVR

call routing brain of PCCE/UCCE

plays IVR Prompts to Callers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a private network in UCCE/PCCE?

provides configuration updates from Logger to AW

keeps each side of the duplex pair in sync

replicates data from PG to Router

communicates with the public network

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

2000

2400

2500

4800

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casa

What should a Call Type be mapped to for successful call routing?

Which device access is needed to manage agent phones for UCCE/PCCE?

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

Which two call transfers are supported in PCCE Deployments? (Choose two.)

What is the role of CVP in UCCE/PCCE?

What is the role of a private network in UCCE/PCCE?

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

What are two ways to access UCCE/PCCE Servers? (Choose two.)

In PCCE 12k, what are two options to manage payloads? (Choose two.)

Which protocol is used by UCCE/PCCE to communicate with CUCM?

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