2025-05 MCQs- Inro to H & T

1. For success in service we need to:

   

• b) Focus on the competition.
• d) Focus on technology advancements.
• c) Focus on the guest.
• a) Focus on the budget.

1.  Franchising began in 1907 by:

 

• g) Best Western
• f) Four Seasons
• e) Hilton Hotels
• a) Ritz Carlton

1. What type of hotel typically offers rooms at lower prices with limited amenities and services?

 

• Economy hotel
• Extended stay hotel
• Business hotel
• Hostel

2. What is the main focus of the hospitality industry?

• Enhancing food and beverage quality
• Focusing on employee satisfaction
• Providing excellent guest experiences
• Improving marketing strategies

3. Which type of hotel ownership allows individual entrepreneurs to operate a hotel under a known brand?

• Boutique
• Resort
• Franchise
• Timeshare

1. Which department is responsible for ensuring guest satisfaction and addressing their concerns during their stay?

 

• Maintenance
• Guest Services
• Front Desk
• Food and Beverage

2. What is the primary function of a concierge in a hotel?

• Assisting guests with information and services
• Coordinating staff schedules
• Organizing hotel maintenance tasks
• Providing laundry services

3.  What is an example of an intangible characteristic of the hospitality industry?

• Hotel lobby design
• Complimentary breakfast
• Customer satisfaction
• Room cleaning services

4. What is a common sustainability practice in the hospitality industry?

• Implementing recycling programs
• Water conservation efforts
• Promoting local food sourcing
• Overuse of energy-efficient appliances

5. What management structure is commonly used in large hotels with multiple departments?

• Divisional structure
• Functional structure
• Hierarchical structure
• Circular structure