COMMUNICATIONS REVISION QUIZ

Nonverbal cues often operate on a ________ level, influencing interactions without explicit awareness.

• visual

• passive

• verbal

• subconscious

Which of the following is an example of internal communication?

• A press release

• A supplier invoice

• A product advertisement

• A team meeting

What type of group primarily fulfils interpersonal needs?

• Secondary group

• Social media group

• Primary group

• Professional group

The 'thumbs up' gesture is a sign of approval in Western cultures, but may be seen as (a)   in some parts of the Middle East.

In crisis communication, which phase involves preparation and prevention?

• Post-crisis

• Pre-crisis

• Reaction

• Extension

Which of the following are electronic methods of communication? (Choose two)

• Emails

• Written letters

• Face-to-face meetings

• Instant messaging

A company faces a product recall due to safety concerns. According to SCCT, which response strategy is most appropriate?

• Denying responsibility

• 21. Shifting blame to suppliers

• Attacking the accuser

• Offering compensation and apology

Which one is not a barrier to business communication?

• Language

• Culture

• Motivation

• Environment

The term 'nonverbal communication' refers to cues such as facial expressions, gestures, posture, and (a)   .

Kevin suggests integrating a cross-index feature on the website to show product availability. What stage of Dewey's problem-solving model does this relate to?

• Consider possible solutions

• Establish criteria

• Define the problem

• Follow up