What is the most important skill for customer service?
Front Desk Training Essentials

Quiz
•
English
•
5th Grade
•
Hard
Felicity Services
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Technical knowledge
Product expertise
Effective communication
Sales experience
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you greet a customer at the front desk?
Goodbye! Have a nice day!
What do you want?
Hello! Welcome to our establishment. How can I assist you today?
Can I help you with something else?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the best way to answer a phone call?
Answer with a random phrase unrelated to the caller.
Hang up immediately without saying anything.
Greet the caller, identify yourself, and ask how you can help.
Ignore the call and let it go to voicemail.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to listen carefully to customers?
To increase sales without feedback
To avoid customer complaints
It is important to listen carefully to customers to understand their needs and improve satisfaction.
To reduce communication with customers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if a customer is unhappy with their service?
Suggest they never use the service again.
Ignore the customer and move on.
Listen to the customer, acknowledge their concerns, apologize, offer a solution, and follow up.
Tell the customer they are wrong.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you make a good first impression on a customer?
Greet warmly, listen actively, and show genuine interest.
Speak in a monotone voice to maintain professionalism.
Rush through the conversation to save time.
Ignore the customer and focus on paperwork.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information do you need to take when managing reservations?
Guest's name, contact details, reservation dates, number of guests, special requests, payment information.
Room service menu
Guest's favorite color
Check-in time only
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