TeleSales - Call Opening & Questioning

Why Asking Questions Matters?

• It shows the client you’re listening and care about their needs.

• It helps build trust and credibility.

• It gives you control of the conversation without sounding pushy.

• It uncovers the client’s motives, timeline, and buying power

• All

What is the first element you should always begin your call with?

• Project explanation

• Introduce yourself and reason of the call

• Offer free consultation meeting with experts

• Salutation with client's name

Why should you mention your full name and company early in the call?

• It builds immediate trust

• To save time

• To show authority

• It’s just a formality

What’s the purpose of verifying the lead source (e.g., “You registered on our website”)?

• To make them feel guilty

• To qualify budget

• To personalize the call ,confirm context and build trust

• To rush the conversation

Which of the following is a smooth way to transition after introducing the purpose of the call?

• “Now, do you want to buy or not?”

• “Before we move forward, may I ask you a few quick questions?”

• “Let me tell you about the location right away.”

• “I’ll book a meeting for you.”

Why is enthusiasm important in your voice during the call?

• It helps you sell faster

• It shows that you believe in what you’re offering and credibility

• It saves time

• It forces clients to decide quickly

You start the call sounding sleepy and rushed. The client replies coldly. What’s the likely reason?

• The client was not interested

• You forgot to use the SEE principle

• The script was too long

What type of question is best to understand client needs?

• Close-ended

• Open-ended

• Assumptive

• Yes/No

Which of the following is an example of a good open-ended question?

• “Do you want 1BR or 2BR?”

• “You want high ROI, right?”

• “What are your main goals for this investment?”

• “Are you a cash buyer?”

When a client answers a question about budget, what should you do next?

• Jump to booking a meeting

• Repeat and confirm what they said

• Skip to pricing

• Guess the right project