
Closing the Sale and Saying Goodbye

Quiz
•
English
•
Professional Development
•
Medium
Dewa Satriawiguna
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does "closing the sale" refer to in the sales process?
a) Asking the customer to leave the store
b) Finalizing the transaction and securing the sale
c) Showing products to the customer
d) Taking a break after helping a customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phrase is most appropriate to ask a customer if they are ready to purchase?
a) “Would you like to try more shoes on?”
b) “Are you ready to make your purchase today?”
c) “Do you need more time to think?”
d) “Can I help you find something else?”
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When is it appropriate to ask a customer if they want to add something to their purchase?
a) After the customer has decided to buy an item
b) Before the customer starts looking at products
c) While the customer is still in the store but hasn't selected anything yet
d) After the sale is completed
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a good phrase for thanking the customer after a purchase?
a) "You should buy more items next time!"
b) "Thanks for choosing our store today!"
c) "You are welcome to leave now."
d) "I hope this works for you."
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most professional way to offer a payment method to a customer?
a) “How do you want to pay?”
b) “We accept cash, credit card, or mobile payments. How would you like to pay today?”
c) “Do you have money to pay for this?”
d) “Just pay however you want, it’s fine.”
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these phrases would you use to close the sale after the customer has chosen a product?
a) “Would you like to add something else?”
b) “Shall I wrap this up for you?”
c) “Are you sure about this product?”
d) “Do you want to keep looking?”
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does saying “Can I help you with anything else?” after a sale imply?
a) You are trying to sell more products
b) You want the customer to leave immediately
c) You are offering additional assistance
d) You are asking if they are satisfied with their purchase
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