محاضرة الConflict and negotiation

A dynamic process involving opposing parties.

• Negotiation

• Conflict

• Controlling

A perceived condition where parties experience goal

incompatibility and interference.

• Negotiation

• Controlling

• Conflict

Sources of Conflict(except)

• Increased competition in healthcare

• Changing roles of nurses

• Leadership styles and poor communication.+Job ambiguity, legal threats, and rising expectations.

• Organizational complexities and differing values.

• Avoiding the conflict temporarily.

Conflict،

Encourages open communication and emotional release.

• Negative

• Positive

fosters cooperation- Clarifies issues

• Negative Aspects

• Positive Aspects

Clarifies issues, improves problem-solving, fosters cooperation.

- Encourages open communication and emotional release.

• Negative Aspects

• Positive Aspects

increases hostility-decreases morale

• Positive Aspects

• Negative Aspects

Factors leading to conflict (e.g.,

incompatible goals, unclear roles)

• Felt Conflict

• Antecedent Conditions

• Manifest Conflict

• Conflict Resolution

Recognition of conflict existence.

• Felt Conflict

• Perceived Conflict

• Antecedent Conditions

Emotional response to conflict

• Perceived Conflict

• Felt Conflict

• Antecedent Conditions

• Conflict Resolution