3.05 Adapt communication to the cultural and social differences

Which of the following characteristics is a primary dimension of diversity:

• A. Age

• B. Income

• C. Race

• D. Religion

Which of the following characteristics is a secondary dimension of diversity

• Race

• Ethnicity

• Gender

• Geographical Location

To be culturally sensitive, you must

• forget your own culture

• avoid diversity

• erase stereotypes

• agree with everyone

The best way to build a friendship with someone who’s different from you is to

• avoid being yourself

• look for common ground

• ignore your differences

• join a sports team together

If you take too much personal credit for your work on a group project, you might offend a group member who comes from a culture of

• individualism

• ethnocentrism

• bias

• collectivism

A way to show respect for foreign clients’ cultural and social differences is to:

• embrace cultural stereotypes.

• use slang and idioms frequently.

• pronounce their names correctly.

• always speak in one’s native language.

Which causes the greatest number of cultural sensitivity issues?

• globalization

• communication

• level of comfort with uncertainty

• relationships to time and space

Businesspeople from one country need to be aware of the cultural differences of businesspeople from other parts of the world to avoid:

• meeting face-to-face.

• being insulting or rude.

• asking important questions.

• discussing personal finances.

Which is an example of a cultural characteristic that would have an impact on businesses trading with certain foreign countries?

• type of climate

• role of females

• source of income

• variety of industry

Businesspeople who fail to adapt their communication styles to appeal to their international clients are most likely to:

• offend the clients.

• impress the clients.

• betray the clients’ trust.

• persuade the clients to buy.