Telephone Etiquette. U3. L1: Following Through- Taking Messages

What is one of the skills you will learn after finishing this lesson?

• Write a formal letter

• Take a telephone message

• Create a presentation

• Conduct a meeting

Tags

NGSS.HS-LS4-1

What will you be able to describe after completing this lesson?

• Standard message forms

• Advanced communication techniques

• Email etiquette

• Business strategies

Tags

NGSS.HS-PS4-5

What is one of the topics covered in the lesson regarding telephone messages?

• The history of telecommunication

• The legal importance of telephone messages

• How to install a telephone line

• The evolution of mobile phones

Tags

NGSS.HS-PS4-1

NGSS.HS-PS4-5

What does verbal communication involve?

• Exchanging of words

• Exchanging of gestures

• Exchanging of emails

• Exchanging of letters

What might an office assistant need to do while speaking on the telephone?

• Write a message or take other notes

• Send a text message

• Draw a diagram

• Make a video call

What is an essential supply to have by the phone at all times for message taking?

• Message pad and pen

• Calculator and ruler

• Stapler and tape

• Scissors and glue

What should you use a separate notepad for, according to the guidelines?

• To write information that’s not part of the message

• To doodle during phone calls

• To write the phone message

• To calculate expenses

What should messages for other staff in the medical office be recorded on?

• Sticky notes

• Standard forms

• Personal diaries

• Whiteboards

Why is it important to include as much detail as possible in a telephone message?

• To make the message longer

• To ensure clarity and understanding

• To confuse the recipient

• To fill up the form

What additional information might be included in a telephone message regarding a patient's reaction?

• The patient's favorite color

• The patient's notable reactions, such as anxiety

• The patient's last meal

• The patient's hobbies