Management Information Systems Quiz (Morning Part I)

What is a Management Information System (MIS)?

• An organized system that collects, stores, processes, and analyzes data.

• A type of software used for accounting.

• A hardware component used in data storage.

• A method for manual data processing.

What role does MIS play in decision-making?

• It provides accurate and up-to-date information.

• It automates all business processes.

• It replaces the need for human managers.

• It is only useful for large organizations.

What are the three foundational components of MIS?

• People, Processes, Technology

• Hardware, Software, Networks

• Data, Information, Knowledge

• Management, Strategy, Operations

What is a Transaction Processing System (TPS)?

• An information system designed to collect and process data from transactions.

• A system that only stores data.

• A type of software for financial analysis.

• A method for manual transaction recording.

What is the importance of TPS in business operations?

• It ensures accurate and efficient processing of transactions.

• It is only used for financial transactions.

• It replaces the need for customer service.

• It is not important for small businesses.

What are the key components of a Decision Support System (DSS)?

• Database Management System, Model Management System, User Interface

• Transaction Processing System, Customer Relationship Management, ERP

• Hardware, Software, Networks

• People, Processes, Technology

What is the primary goal of Customer Relationship Management (CRM)?

• To improve customer service, retention, and sales growth.

• To manage internal employee relations.

• To automate financial reporting.

• To enhance product manufacturing.

What are the types of CRM?

• Operational, Analytical, Collaborative

• Transactional, Strategic, Tactical

• Financial, Operational, Managerial

• Data-driven, Model-driven, Document-driven

What are the benefits of using a Customer Relationship Management (CRM) system?

• Improved customer insights and targeted marketing.

• Increased manual data entry.

• Reduced customer engagement.

• Higher operational costs.

How does a Decision Support System (DSS) assist managers?

• By providing analytical tools and data for informed decision-making.

• By automating all managerial tasks.

• By eliminating the need for data analysis.

• By focusing solely on financial reporting.