10 Achieving World-Class OM

Which of the following is NOT one of the three types of production processes mentioned in the chapter summary?

• Mass production

• Mass customization

• Customization

• Mass distribution

Production planning involves deciding which type of ________ process best fits with the company.

• production

• marketing

• financial

• logistics

Two key aspects of production control are ________ and scheduling.

• routing

• dispatching

• inventory

• forecasting

Lean manufacturing streamlines production by eliminating steps in the production process that do not add ________.

• benefits customers want

• extra paperwork

• additional delays

• unnecessary costs

Organizations decide where to put their production facilities based on which of the following factors?

• Cost of labor, proximity to markets, and availability of resources

• Employee preferences and company logo design

• Weather patterns and color of the building

• Type of furniture used in the facility

Resource-planning tasks like inventory management and supplier relations are critical to production because:

• They help ensure materials are available and production runs smoothly.

• They increase the cost of production.

• They reduce the need for skilled labor.

• They eliminate the need for quality control.

What are some benefits of maintaining good relationships with suppliers according to the passage?

• Increased costs and delays

• Better prices and reliable supply

• Frequent misunderstandings

• Limited product choices

What key trends are affecting the way companies manage production and operations?

• Technological advancements, globalization, and sustainability initiatives

• Only traditional manufacturing methods

• Ignoring customer preferences

• Focusing solely on local markets

Production planning is the aspect of operations management in which the firm considers the competitive environment and its own strategic goals to find the best ________ methods.

In mass customization, goods are produced using mass production techniques, but only up to a point. After that, the product or service is custom tailored to the needs or desires of ________ customers.

• individual

• corporate

• bulk

• wholesale