BUSA c9

After objectives and standards are set, what step comes next in the control process?

• Measure results
• Take corrective action
• Compare results with objective
• Modifiy standards to fit circumstances

When a soccer coach tells her players at the end of a game, “I’m pleased you stayed with the game plan,” she is using a/an ______ to measure performance, even though in terms of outcomes her team lost.

• input standard
• output standard
• historical comparison
• relative comparison

When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through ______ control.

• concurrent
• statistical
• inventory
• feedforward

Management by exception means ______.

• managing only when necessary
• focusing attention where the need for action is greatest
• the same thing as concurrent control
• the same thing as just-in-time delivery

When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of ______ control.

• feedforward
• concurrent
• internal
• clan

If an organization’s top management visits a firm in another industry to learn more about its excellent record in hiring and pro moting visible minority and female candidates, this is an example of using ______ for control purposes.

• a balanced scorecard
• relative comparison
• management by exception
• progressive discipline

The control equation states: ______ = Desired Performance − Actual Performance.

• Problem Magnitude
• Management Opportunity
• Planning Objective
• Need for Action

When a UPS manager compares the amount of time a driver takes to make certain deliveries against standards set through a quantitative analysis of her delivery route, this is known as ______.

• a historical comparison
• an engineering comparison
• relative benchmarking
• concurrent control

Projects are unique one-time events that ______.

• have unclear objectives
• must be completed by a specific time
• have unlimited budgets
• are largely self-managing

The ______ chart graphically displays the scheduling of tasks required to complete a project.

• exception
• Taylor
• Gantt
• after-action