Interpersonal Communication Skills Final Exam

All of these are an advantage of working in a team EXCEPT:

• 1. a higher level of performance than individuals because of the combined intelligence and energy of the group

• 1. motivation and creativity can flourish

• 1. individual team members to with-hold contrary or unpopular opinions

________ occurs when people tune out anything that doesn't conform to their beliefs or their self-images.

• 1. Empathetic listening

• Defensive listening

• Active Listening

______ If you are engaging in critical listening, your goal is to

• 1. understand and retain information.

• 1. understand the speaker's feelings, needs, and wants.

• 1. evaluate the logic and validity of the message.

 You are a reliable employee, and your supervisor has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in___

• 1. content listening.

• 1. empathic listening.

• 1. critical listening.

_______Active listening involves

• 1. thinking of what you will say next, while others are speaking.

• 1. playing "devil's advocate" and thinking of ways to disagree, even before the other person has finished speaking.

• 1. making a conscious effort to truly hear and understand what the other party is saying.

 Four important aspects of ________________ are assuming team roles, allowing for team evolution, resolving conflict, and overcoming resistance.

• 1. Team work

• 1. Group dynamics

• 1. Effective listening style

_______Successful collaboration on a writing project requires which of the following?

• 1. The interest level of all parties in the subject matter

• 1. Each member's performance as a listener

• 1. Agreeing on project goals before you start

The simplest tools of collaboration are features such as ______________ and __________________.

• 1. Multitasking; mobile phones

• 1. Commenting; tracking changes

 Social networks foster ______________ by identifying and connecting the best people to work on each problem or project, no matter where they are around the world or what their official roles are in the organization.

• 1. Collaboration

• 1. Emotions

• 1. Active listening

Shared workspaces are online “virtual offices” that give everyone on a team access to the same set of resources and information through ___________ or ____________.

• 1. Intranets; extranets

• 1. memos; voicemails