OPM 4101 - Lesson 02

Which of the following best captures the primary output of business process identification?

• Improved operational cost

• A prioritized list of critical issues

• A performance dashboard for KPIs

• A structured process architecture

According to the process checklist, which of the following is NOT a suitable indicator that something qualifies as a business process?

• It involves at least three distinct actors excluding the customer

• It has a clearly defined start and end event

• It is identical to a department structure

• It delivers outcomes valued by customers or mandated legally

In the context of process performance measures, cycle time includes:

• Total cost divided by output volume

• The duration of processing time only

• Processing time plus waiting time

• The amount of time a customer waits before placing an order

Which statement best differentiates internal quality from external quality in a business process?

• Internal quality is based on product specifications; external quality relates to compliance

• Internal quality measures customer satisfaction; external quality measures employee satisfaction

• Internal quality is perceived by process participants; external quality is based on client satisfaction

• Internal quality is flexible; external quality is cost-driven

The process selection criterion "feasibility" is most concerned with:

• Whether a process aligns with strategic goals

• The degree of automation present in a process

• The realistic ability to improve a process considering organizational constraints

• Whether a process can generate direct customer revenue

What does runtime flexibility in a business process refer to?

• Changing the process goals after deployment

• Ability to adapt to variation during process execution

• The time it takes to design a new process

• Number of stakeholders who can edit a process model

Which combination of process characteristics would most likely place a process in the upper-left quadrant of the process portfolio?

• Low health, high importance, high feasibility

• High health, high importance, low feasibility

• High health, low importance, high feasibility

• Low health, low importance, low feasibility

When setting performance objectives, identifying aggregation functions like average or percentage is used to:

• Replace strategic goals

• Define measurable performance indicators

• Rank employees

• Convert costs into revenue

Which of the following most accurately reflects the recommended approach for launching BPM initiatives?

• Target all unhealthy processes with strategic importance regardless of feasibility

• Begin with processes that are the least strategic but easiest to change

• Prioritize a few feasible processes and aim to create success stories

• Focus only on automating all back-office functions

Which of the following is a true statement about the scope of a process?

• Processes with very small scope are ideal starting points for BPM

• Floor cleaning in a garment factory should always be managed as a standalone process

• Overly broad or overly narrow scopes can undermine effective process management

• A process must consist solely of tasks performed by a single actor