BoR Practice Set 1

Entering a product code inaccurately for a purchase will affect which of the following?

• Customer's credit rating
• Customer's identification records
• Inventory tracking records.
• Salesperson's ID record

What do retailers most commonly use to predict how well their products will sell?

• POS system
• RFID technology
• Historical data and trends
• Stocking

What type of retail ownership describes a business that is owned by shareholders through publicly traded stock, operates many stores, and has centralized decision-making?

• Franchise
• Private Company
• Independent
• Corporation

James works in the stockroom, checking in shipments and preparing merchandise to be stocked on the sales floor. A large shipment was received, and James had an invoice with 100 items that he couldn't locate. Because James was in a hurry to finish up before the end of his shift, he mistakenly entered the 100 items as "received". What is this type of loss characterized as?

• Vendor Fraud
• Employee Theft
• Employee Fraud
• Operational Error

When using a ladder, which is not a proper safety technique?

• Have a coworker hold the ladder while you're climbing to ensure it's stable.
• Verify that the ladder is locked in position before use.
• Stand on the top step of the ladder.
• Maintain three-point contact (two hands and a foot or two feet and one hand) whenever climbing up or down.

As a retail employee, you have a responsibility to your coworkers and customers. Which of the following is NOT an important safety responsibility?

• In the event of an emergency, leave the store immediately.
• Have an understanding of company emergency procedures and safety procedures.
• Report employee or customer injuries immediately.
• Know where all emergency exits are and how to escort customers from the store in case of emergency.

Where can you NOT find copies of policies, processes and procedures specific to each individual retail business?

• OSHA website
• The employee handbook
• Company website or intranet site
• In-store policy documents

If an employee is injured at work, they may be eligible to file a claim to help them receive partial pay, pay medical bills and receive treatment for injuries. What rule provides this protection?

• Whistleblower Protection Act
• Family and Medical Leave Act
• Fair Labor Standards Act
• Workers' Compensation

The protective rubber end of the clothing fixture came off and a customer accidentally scratched her arm after she walked too close to the fixture. What kind of safety procedure does this describe?

• Slips, trips and falls
• Struck-by injury
• Workplace Violence
• Whistleblower Act

Why should you make sure all colors, styles, and sizes of jeans are represented on the shelves and that the shelves are regularly straightened?

• To discourage customers from picking through the display of jeans.
• To decrease sales by discouraging customers from touching the jeans.
• To increase sales by helping customers find what they want.
• To encourage customers to stay in the store longer.