Hotel Front Office Vocabulary Quiz

Match the vocabulary word 'Reception' with its correct meaning.

• The area where guests are welcomed and check in or out.

• An arrangement made in advance to hold a room.

• The process of arriving and registering at the hotel.

• The act of reserving a room or service.

Match the vocabulary word 'Receptionist' with its correct meaning.

• A staff member who assists guests at the front desk.

• A record of charges made to a guest's account.

• The process of leaving the hotel and paying the bill.

• A document used to prove a guest's identity (e.g., passport).

Match the vocabulary word 'Reservation' with its correct meaning.

• The status showing whether a room is used or vacant.

• An arrangement made in advance to hold a room.

• The process of arriving and registering at the hotel.

• The act of reserving a room or service.

Match the vocabulary word 'Check-in' with its correct meaning.

• The process of arriving and registering at the hotel.

• The act of reserving a room or service.

• When a guest is allowed to check in before the standard time.

• A guest who arrives without a reservation.

Match the vocabulary word 'Check-out' with its correct meaning.

• The process of leaving the hotel and paying the bill.

• A guest who does not arrive for their reservation.

• A phone call from reception to ensure guest satisfaction.

• The cost per night for a hotel room.

Match the vocabulary word 'Courtesy call' with its correct meaning.

• The process of leaving the hotel and paying the bill.

• A guest who does not arrive for their reservation.

• A phone call from reception to ensure guest satisfaction.

• The cost per night for a hotel room.

Match the vocabulary word 'No-show' with its correct meaning.

• The process of leaving the hotel and paying the bill.

• A guest who does not arrive for their reservation.

• A phone call from reception to ensure guest satisfaction.

• The cost per night for a hotel room.

Match the vocabulary word 'room rate' with its correct meaning.

• The process of leaving the hotel and paying the bill.

• A guest who does not arrive for their reservation.

• A phone call from reception to ensure guest satisfaction.

• The cost per night for a hotel room.

Match the vocabulary word 'invoice' with its correct meaning.

• A record of charges made to a guest’s account.

• A bill showing room charges and other expenses.

• The cost per night for a hotel room.

• The process of leaving the hotel and paying the bill.

Match the vocabulary word 'guest folio' with its correct meaning.

• A record of charges made to a guest’s account.

• A bill showing room charges and other expenses.

• The cost per night for a hotel room.

• The process of leaving the hotel and paying the bill.