Quiz Manajemen Hubungan Pelanggan
Authored by Pesantren Condong
Information Technology (IT)
University
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5 questions
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1.
FILL IN THE BLANKS QUESTION
5 mins • 10 pts
Apa tujuan utama Manajemen Hubungan Pelanggan (CRM)?
(a)
2.
FILL IN THE BLANKS QUESTION
5 mins • 10 pts
Bagaimana CRM dapat membantu dalam mengidentifikasi peluang penjualan baru?
(a)
3.
FILL IN THE BLANKS QUESTION
5 mins • 1 pt
Apa saja komponen utama dalam sistem CRM?
(a)
4.
FILL IN THE BLANKS QUESTION
5 mins • 1 pt
Mengapa kepuasan dan loyalitas pelanggan menjadi faktor penting dalam CRM?
(a)
5.
FILL IN THE BLANKS QUESTION
5 mins • 1 pt
Bagaimana teknologi dapat mendukung implementasi CRM dalam sebuah perusahaan?
(a)
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