Workplace Readiness: Interpersonal Skills – Practice Questions

What is the best way to show active listening during a conversation?

• Looking around the room

• Interrupting to share your opinion

• Nodding and making eye contact

• Talking while the other person speaks

A coworker is upset and raises their voice. What should you do first?

• Raise your voice back

• Walk away immediately

• Listen calmly and try to understand their concern

• Tell them to calm down

Which of the following is an example of positive body language?

• Crossing your arms

• Looking down at your phone

• Maintaining eye contact

• Turning away while someone is speaking

Why is teamwork important in the workplace?

• It reduces the need for communication

• It helps complete tasks more efficiently

• It allows people to avoid responsibility

• It encourages individual success over group success

What is a respectful way to give feedback to a teammate?

• You always mess this up.

• That idea is terrible.

• Let’s try another way that might work better.

• You should never speak in meetings.

What is the best way to resolve a workplace conflict?

• Ignore the person and hope it goes away

• Talk behind the person’s back

• Address the issue calmly and privately

• Argue until they agree with you

Which of the following is part of effective communication?

• Speaking without thinking

• Using clear and polite language

• Talking over others

• Avoiding eye contact

A new coworker has different cultural customs. What should you do?

• Avoid working with them

• Make fun of their customs

• Respect and learn about their differences

• Tell them to act like everyone else

What does “customer service orientation” mean?

• Ignoring customer complaints

• Focusing only on internal tasks

• Putting customer needs first

• Only helping customers when told to

During a team meeting, how can you contribute appropriately?

• Speak loudly over others

• Stay silent the whole time

• Wait your turn and share helpful ideas

• Only talk about unrelated topics