Communication Skills for the Workplace

Which of the following is the most appropriate way to greet an interviewer?

• Hey, what’s up?

• Hi, can I sit?

• Good morning, it’s a pleasure to meet you.

• Yo, how are you?

Maintaining eye contact during a job interview shows confidence

• True

• False

Match the situation with the appropriate response:
You are late to a meeting

• Let me introduce myself…

• I apologize for the delay, it won’t happen again.

• Nice to meet you, I’m looking forward to working with you.

During a job interview, it is important to show that you are (a)   in the position.

What is the best way to end a job interview?

• Bye!

• So… am I hired or not?

• Thank you for your time. I look forward to hearing from you.

• That’s it?

Using polite language such as “please” and “thank you” is important in professional communication.

• True

• False

What should you do if you don’t understand a question during a job interview?

• Ignore it and move on

• Say “I have no idea”

• Ask politely for clarification

• Change the topic

A good resume should be (a)   and easy to read.

Which of the following is an example of active listening?

• Interrupting with your opinion

• Nodding and asking follow-up questions

• Checking your phone during a conversation

• Looking away while someone is talking

If a coworker helps you with a task, it’s appropriate to say: Thank you for your (a)