Phone Communication Skills Quiz

What does “Miguel speaking” mean?

• Miguel is away

• Miguel is the one speaking on the phone

• Miguel is not available

• Miguel called earlier

What is the more polite version of “Can I speak to Jan?”

• May I speak to Jan?

• I want to talk to Jan

• Could I speak to Jan?

• I call Jan now

Which of the following is a polite way to ask for the caller’s name?

• Who is this?

• What’s your name?

• Can I ask who’s calling, please?

• Who are you?

What does “Of course” mean in a phone call?

• I don’t know

• Yes

• No

• Wait

How do you politely end a phone call?

• Stop talking

• Don’t speak

• I’d better be going

• I’m done

What should you say to offer more help on a call?

• Anything else you want?

• Is there anything else I can help you with?

• What now?

• Finished?

Which is a polite way to turn down help?

• No, thanks. Bye

• Go away

• No, that’s all, thanks

• Nothing

What phrase means “end a call”?

• Break up

• Hang up

• Pick up

• Call again

“Get back to them” means:

• Avoid the call

• Reply to them later

• Call the police

• Call back now

What should you do if someone says they will call you back?

• Call again immediately

• Do not pick up

• Hang up

• End the call