ITC Practice Test 2

Which of the following scenarios best illustrates accidental communication?

• A manager carefully crafts a memo to employees, outlining new company policies and using precise language to avoid misunderstandings.

• A lawyer presents arguments in court, deliberately selecting evidence and words to persuade the jury of her client's innocence.

• During a team meeting, an employee unconsciously sighs loudly while another is speaking, leading others to believe he is bored or annoyed, even though he didn't intend to express any feelings.

• A coach delivers a motivational speech to players, thoughtfully using inspiring words to boost their confidence before a big game.

Based on the situations below, which one best demonstrates deliberate communication?

• A teacher designs a detailed lesson plan, carefully selecting examples and activities to help students grasp complex concepts.

• Megat yawns during a conference, unintentionally making the speaker think he's uninterested, even though he's just tired.

• Lisa taps her fingers impatiently on the table during a meeting without realizing it, causing her colleagues to think she's annoyed.

• Ena shrugs during a discussion, not intending to send any message, but others interpret it as a lack of interest.

Which of the following situations best exemplifies dynamism in communication?

• A project leader outlines goals in a meeting and allows team members to ask clarifying questions before beginning work.

• In a team meeting, participants continuously respond to and expand upon each other's ideas, allowing the conversation to shift and evolve in unexpected directions.

• A professor provides written feedback on a student's draft, which the student incorporates without direct conversation but with careful attention to the notes.

• A department head announces a new initiative via live video, offering a brief Q&A session immediately afterward before closing discussion.

Malik is considering whether to apply for a scholarship abroad. He feels nervous about the challenges but reminds himself that it's a once-in-a-lifetime opportunity and that he has the skills to succeed. By focusing on his strengths and the potential benefits, Malik feels more motivated to apply. What type of communication is Malik practicing in this situation?

• Group communication

• Interpersonal communication

• Intrapersonal communication

• Intrapersonal feedback

Which of the following situations best reflects how communication is influenced by ethics?

• During a business meeting, a Japanese employee remains silent out of respect, but an American colleague misinterprets the silence as a lack of interest or engagement.

• A manager publicly criticizes an employee's mistake in front of the team, sparking discussions about the appropriateness of public reprimands and fairness.

• A group of friends in a casual conversation jokes about their weekend plans, with no concern for how their humor might be received.

• A couple's first conversation as newlyweds is filled with deep emotional connection, creating a moment that is personal and cannot be replicated.

In a virtual team meeting, background noise from someone's location disrupts parts of the conversation. Which communication element does the noise most directly interfere with?

• Encoding

• Channel

• Feedback

• Context

Ariana just moved to a new country for work. During her first team meeting, she struggles to understand the technical jargon and local slang used by her colleagues, even though she speaks the language at a basic level. This situation is related to __________ noise.

• external

• physiological

• semantic

• psychological

Bedah is sitting in a quiet room for an important phone interview, but she keeps worrying about the outcome and whether she's prepared enough. Despite the calm environment, her anxiety prevents her from thinking clearly. What type of interference is affecting Bedah's ability to focus?

• External noise

• Internal noise

• Semantic noise

• Physiological noise

You explain a new work process during a team meeting. Later, you find out that several employees misunderstood key steps and made mistakes in their tasks. Which element of communication needs improvement and how?

• Encoding - Using more complex language would ensure everyone takes the message more seriously.

• Feedback - Encouraging questions and checking for understanding during the meeting would help prevent confusion.

• Decoding - Team members should individually review the process later without asking questions during the meeting.

• Channel - Delivering the information through a single announcement without interaction is sufficient for important instructions.

After several weeks of back-to-back deadlines, a team leader introduces a new long-term project during a brief meeting just before everyone leaves for a holiday break. Despite the importance of the project, team members seem disengaged and overlook key details due to the unfortunate point in the workflow when the announcement was made. This scenario highlights the impact of the _______ context on communication.

• social-psychological

• temporal

• cultural

• physical