Hotel Front Desk Quiz

Which phrase is used for a warm reception?

• It's a pleasure to meet you

• How may I help you?

• Welcome to our hotel

• Good evening

What is the correct form of the present simple for 'I' in the sentence 'I ____ your host'?

• am

• is

• are

• be

Which of the following is NOT a polite greeting?

• How may I help you today?

• Good morning

• What's up?

• Hello

In the phrase 'I'm [Your Name], your front desk agent.', what does '[Your Name]' represent?

• A guest's name

• A hotel service

• A self-introduction

• A greeting

What is the correct response to 'May I have your name, please?'

• I need a wake-up call.

• Good evening.

• It's James Taylor.

• Yes, I have a booking.

Which phrase would you use to offer assistance?

• How may I help you today?

• Welcome to our hotel

• It's a pleasure to meet you

• Good evening, sir.

What is the correct response to 'Are you checking in?'

• Yes. I are have booking.

• Yes. I have a booking.

• No, I am not.

• I am checking out.

Which of the following is a key vocabulary phrase for introduction?

• I am your receptionist

• I will help you

• You are checking in

• I need assistance

What should you do in the role-play scenario for a tired guest?

• Greet warmly

• Direct them to their room

• Ignore the guest

• Ask for payment

What is the correct form of the verb in 'You ____ checked in for two nights'?

• am

• is

• be

• are