BPO Transition Management Quiz

BPO Transition Management Quiz

University

25 Qs

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BPO Transition Management Quiz

BPO Transition Management Quiz

Assessment

Quiz

others

University

Practice Problem

Easy

Created by

Ariane Villamor

Used 1+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Transition Management?

A post-transition audit

Movement of staff between departments

Activities after contract signing to migrate processes

Process of hiring new employees

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is primarily responsible for migrating processes during a BPO transition?

Finance Manager

Training Officer

Transition Manager

Legal Advisor

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key skill for a Transition Manager?

Graphic Design

Legal Drafting

Project Management

Sales

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which strategy involves transferring a mature process without change?

Innovate and Integrate

Lift and Shift

Build and Deploy

Trial and Error

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Re-engineer and Migrate aims to:

Increase FTEs

Reduce documentation

Achieve dramatic performance improvements

Avoid system changes

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the Lift and Shift strategy considered easier to implement?

It automates every process step

It involves only training documents

It migrates the process as-is with less change

It doesn't require approvals

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is Onshore review important during transition?

To delay approvals

To ensure changes do not affect regulatory controls

To reduce FTEs

To avoid team building

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