Cintas Corporate Culture and Operations

What is the AR rate at Cintas?

• <5%

• 10%

• 15%

• 20%

What is the Ads Over Stops cost at Cintas?

• $5 per week

• $10 per week

• $15 per week

• $20 per week

What does Positive Discontent mean at Cintas?

• A commitment to maintaining the status quo and avoiding change.

• A focus on immediate results without considering long-term improvements.

• Never being satisfied with the status quo and constantly striving to improve processes, systems, products, and services.

• An acceptance of current processes and a reluctance to innovate.

What can be earned through promotions/contests at Cintas?

• Cash, prizes, gift cards, etc. The max earning is $1500 a quarter.

• Only cash rewards up to $1000 per quarter.

• Discounts on future purchases only.

• Free merchandise with no cash value.

What are the percentages of different product categories at Cintas?

• Shop towels: 35%, Linen: 32%, Dust: 2%, Garment: 26%

• Shop towels: 30%, Linen: 35%, Dust: 5%, Garment: 25%

• Shop towels: 35%, Linen: 32%, Dust: 2%, Garment: 26%, Material: 15%

• Shop towels: 40%, Linen: 30%, Dust: 10%, Garment: 20%

What are the different insurance programs for garments at Cintas?

• Emblem & prep advantage, uniform advantage.

• Cintas Care Program, Safety Shield Program.

• Uniform Protection Plan, Garment Guard Program.

• Cintas Assurance Program, Apparel Advantage Program.

What documents must always be in the delivery truck at Cintas?

• DVIR, registration, insurance card.

• Driver's license, vehicle maintenance log, delivery schedule.

• Shipping invoices, customer receipts, packing slips.

• Fuel receipts, route maps, employee identification.

What are Tru Count and tools at Cintas?

• Pick Up Report and Service Summary.

• Inventory Management and Order Tracking.

• Customer Feedback and Satisfaction Survey.

• Employee Performance and Training Modules.

How is NPS calculated at Cintas?

• % of detractors subtracted from % of Promoters.

• Average of all customer satisfaction scores.

• Total number of customers divided by the number of responses.

• Percentage of neutral responses added to % of detractors.

What are the 5 SMITH Keys?

• Aim high in steering, Get the big picture, Keep your eyes moving, Leave yourself an out, Make sure they see you.

• Always drive at a safe speed, Use your mirrors frequently, Maintain a safe following distance, Avoid distractions, Stay alert.

• Check your blind spots, Use turn signals, Follow traffic signs, Yield to pedestrians, Keep a safe distance from other vehicles.

• Stay focused on the road, Avoid using your phone, Keep your headlights on, Drive with the windows down, Listen to music at a low volume.