Pro Com Chapter 1 and 3

Putting a message into the format that will be sent to the receiver is ___________ the message.

• Encoding

• Decoding

• barrier

• sending barrier

The six elements of the communication process are _______, message, channel, receiver, translation, and ____________.

• sender, barrier

• sender, feedback

• Barrier, sending barrier

• sending barrier, feedback

A(n) ___________ is anything that prevents clear, effective communication.

• feedback

• barrier

• sender

• feedback

________ is nonverbal messages sent through gestures, facial expressions, posture, and other body actions.

• Body Language

• Verbal Communication

• gestures,

• message

The __________ is the person who reads, hears or sees the message.

• Receiver

• Peers

• Sender

• Barrier

The process of sending and receiving messages that convey information, ideas, feelings, and beliefs is ____________.

• communication

• standard english

• body language

• feedback

___________ is the set of customs or rules of etiquette that dictate how certain levels of employees interact with each other.

• Protocol

• message

• peers

• Rules

_______________ refers to language usage that follows accepted rules for spelling, grammar, and punctuation.

• Standard English

• Message

• Communication

• French

A(n) _____________ can occur when the receiver says or does something that causes the sender's message not to be received.

• Receiving Barrier

• Sending Barrier

• Barrier

• Message

___________ are persons of equal standing or work position.

• Peers

• Receiver

• People

• Workmates