Freeze/Cancellation

On which type of tickets are we allowed to perform "Freeze"?

• Elal "Lite" ticket

• Partially used ticket

• Fully-unused ticket issued by Elal

• All of the above

Under "Israel Consumer Protection Law", cancellation of the transaction is allowed on which condition?

• same day upon ticket issuance

• within 24 hours after ticket issuance but less than 7 days from departure date

• 14 days from the date of ticket issuance but not less than 7 days before the departure flight date.

• 14 days from the date of ticket issuance but less than7 days before the departure flight date.

Which work process is correct when freezing a ticket?

• GK must be entered on the last date on w/c the passenger must contact the call center.

• send the reservation to Manual queue

• Advise passenger that she has the option to freeze via Elal Website

• Delete the flight itinerary segments then document in t he PNR that the ticket was frozen due to pax request.

What should you advise after same day cancellation/ Void for Europe destination?

• refund time frame takes 30 to 60 business days

• refund timeframe takes 5 to 7 business days

• refund time frame takes 7 to 10 business days

Which cancellation fee applies for The ISRAEL CPL?

• full-refund no cancellation fee

• cancellation fee of 5% of the flight ticket cost or 100 shekels, whichever is lower

• cancellation fee of 5% of the flight ticket cost or 100 shekels, whichever is higher