What does "One Team" mean in hotel operations?
Hotel Operations Quiz

Quiz
•
English
•
University
•
Hard
Rajiv Body
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Each department works independently
Only F&B works for guest satisfaction
All departments share goals and help each other
Engineering leads all hotel operations
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT one of Mason's Tenets?
We always strive to improve
We ignore other departments' issues
We are knowledgeable
We treat everyone with respect
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which department provides clean table linen during dinner service?
Stewarding
Housekeeping
Engineering
Bartending
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key role of Engineering in F&B operations?
Making drinks
Serving food
Providing proper lighting and working equipment
Washing dishes
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes guest expectations?
They only care about food
They expect perfection regardless of who is responsible
They are concerned only with Engineering
They never complain
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is consistency important in hospitality?
It reduces workload
It allows staff to avoid teamwork
It ensures service quality across all shifts
It eliminates guest interaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does "One Standard" emphasize?
Every department does its own thing
Only F&B follows standards
All departments uphold the same performance level
Guests must adjust their expectations
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