Hotel Operations Quiz

Hotel Operations Quiz

University

15 Qs

quiz-placeholder

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Hotel Operations Quiz

Hotel Operations Quiz

Assessment

Quiz

English

University

Hard

Created by

Rajiv Body

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "One Team" mean in hotel operations?

Each department works independently

Only F&B works for guest satisfaction

All departments share goals and help each other

Engineering leads all hotel operations

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT one of Mason's Tenets?

We always strive to improve

We ignore other departments' issues

We are knowledgeable

We treat everyone with respect

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department provides clean table linen during dinner service?

Stewarding

Housekeeping

Engineering

Bartending

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key role of Engineering in F&B operations?

Making drinks

Serving food

Providing proper lighting and working equipment

Washing dishes

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes guest expectations?

They only care about food

They expect perfection regardless of who is responsible

They are concerned only with Engineering

They never complain

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is consistency important in hospitality?

It reduces workload

It allows staff to avoid teamwork

It ensures service quality across all shifts

It eliminates guest interaction

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "One Standard" emphasize?

Every department does its own thing

Only F&B follows standards

All departments uphold the same performance level

Guests must adjust their expectations

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