Rise Up customer Service quiz

What kinds of things does a manufacturer produce?

• Raw materials

• Fossil fuels

• Services

• Finished products

These customers tend to spend a lot of time checking out products and prices through online sites, visiting different stores, and comparing retailer ads.

• Innovation/trend buyers

• Impulse buyers

• Recreational shoppers

• Comparison shoppers

What type of market data is represented by customers' age, income, education, and occupation?

• Demographic

• Geographic

• Psychographic

• Motivation

What's the term for the delivery of a positive, memorable experience that is more than what the customer expected?

• Customer service

• Quality customer service

• Personalized service

• Helpful service

The majority of retailers are:

• Independently owned

• Corporations

• Franchises

• Online only

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?

• Gifts

• Training

• Services

• Products

Which of the following describe key customer service skills?

• Shy, quiet, patient

• Respectful, shy, unprofessional

• Bold, loud, outgoing

• Respectful, Patient, Confident

Which of the following is a standard term that describes the audience of retail stores-that is, the people who will buy things from the stores?

• Manufacturers

• Wholesalers

• Buyers

• Customers

Which of the following holds large quantities of product that are sent to either retail location or directly to customers?

• Manufacturers

• Wholesalers

• Distribution Center

• Retailer

These customers have an early adopter mindset, and want to be recognized as trendsetters by others.

• Innovation/trend buyers

• Impulse buyers

• Recreational shoppers

• Comparison shoppers