Production and Operations Management Quiz

Production is best defined as the…

• delivery of finished goods to the customer

• planning of business activities within an organization

• transformation of inputs into outputs or finished products

• evaluation of product quality

In the sequence of production activities, which stage decides what, how and how much to produce before work begins?

• Routing

• Planning

• Dispatching

• Follow-up

Assigning jobs to the production line and giving the 'go-ahead' to start work is called:

• Scheduling

• Routing

• Dispatching

• Planning

Jobbing production is characterised by:

• very large identical batches

• products made to a specific, usually small-quantity order

• continuous flow of identical items

• no customisation at any stage

Repetitive manufacture of several identical products in known quantities refers to:

• Jobbing

• Batch

• Continuous

• Fixed-position

In continuous production, machinery is:

• seldom engaged

• easily retooled between items

• used to produce identical products

• used mainly for custom jobs

In a process layout, machines are arranged by:

• product sequence

• market demand

• similar functions or processes

• assembly-line order

Fixed-position layout is most suitable when:

• many small items are assembled

• the product is too large to move

• demand is highly volatile

• machines must be highly specialised

What is the main difference between manufacturing and service operations?

• Services can be stored for long durations.

• Manufacturing always includes customer presence.

• Manufacturing delivers flexible intangible experiences.

• Manufacturing produces physical goods, while services offer intangible outcomes.

Operations management is concerned with:

• only service delivery

• marketing strategy

• financial auditing

• directing and controlling the transformation of resources into goods or services