Active Listening

Active listening is just about hearing the words someone says.

• True

• False

Paying attention to body language is part of active listening.

• True

• False

Active listening involves understanding only the facts, not the emotions.

• True

• False

Withholding judgment is a key technique of active listening.

• True

• False

Summarizing what the speaker said helps ensure mutual understanding.

• True

• False

Active listening can help build trust and psychological safety in the workplace.

• True

• False

Clarifying means asking open-ended questions to clear up ambiguities.

• True

• False

Active listening does not require the listener to take any action after the conversation.

• True

• False

Practicing mindfulness can improve your active listening skills.

• True

• False

Which of the following is NOT a technique of active listening?

• Pay attention

• Interrupt frequently

• Summarize

• Clarify