TTS3453 - QUIZ 2 - TOPIC 1

A customer contacts support about a late delivery, and the agent resolves it with a refund and apology.

• CX

• UX

A user navigates a mobile app and easily finds the “Pay Now” button due to clear layout and hierarchy.

• CX

• UX

A company launches a new ad campaign with pricing offers that influence how customers perceive the brand’s value.

• CX

• UX

Users are confused by a checkout form with poor button labels, so the design team revises it for clarity.

• CX

• UX

A product is delivered with a welcome package and tutorial emails guiding new users on how to start.

• CX

• UX

A UX designer runs A/B tests to determine which interface version users prefer for completing a task.

• CX

• UX

A customer’s overall journey—from seeing an ad to completing a purchase and receiving follow-up service—is smooth and positive.

• CX

• UX

An app includes delightful micro-interactions and animations that improve the interface’s appeal and responsiveness.

• CX

• UX