Chapter 8 & 9 Review

A person who nods while someone is speaking is using what technique of nonverbal listening?

• Release distractions

• Send acknowledgements

• Suspend judgements

• Display openness

The key to effective listening is understanding before evaluating.

• True
• False

When having a deep conversation, it is important to avoid periods of silence that may make the other person feel uncomfortable.

• True
• False

Which of the following is TRUE about expressing emotions during a conversation?

• Expressing strong emotions is something one should only do with family members

• Expressing strong emotions may make a speaker feel additional distress and should be discouraged

• Expressing strong emotions can bring about deep insights

• Expressing strong emotions inhibits true connection and should be avoided

Just as exercise is a workout for the body, ______ is a workout for the mind.

• deep listening

• allowing emotion

• body language

• direct questioning

Which of the following is TRUE?

• "You" messages convey openness and help the other person feel comfortable.

• "You" messages promote communication by letting the other person know what they're doing wrong.

• "I" messages may be perceived as hostile since you should always focus on the other person.

• "I" messages allow one to express their own thoughts and feelings.

Which of the following can be improved with skilled listening?

• Cultivate positive relationships with peers

• Take more powerful notes

• Conduct more productive study groups

• All of the above

How can you display openness with nonverbal listening?

• By touching the other person

• With facial expressions

• By adding a small barrier between you and the speaker

• With crossed arms

When people ask questions that aren't questions, they are likely doing what?

• Not paying attention to what the speaker is saying

• Trying to promote a deeper conversation

• Sneaking in their own opinions

• Putting others at ease

"You" messages can make people feel _________.

• at ease

• heard

• appreciated

• defensive