Chapter 1: Tutorial Task 1

Define a business message.

• A conversation exchanged casually between friends or colleagues in a relaxed setting.

• An informal text or social media post written for non-professional interaction.

• A message written for internal or external purposes that is professional, persuasive, and effective.

• A handwritten personal letter prepared for family or close acquaintances.

List out 3 core steps in the writing process.

• Planning, Drafting, Delivering

• Planning, Editing, Submitting

• Planning, Writing, Completing

• Writing, Reviewing, Sending

State the primary purpose of analysing a message.

• To make the message complex.

• To confuse the audience.

• To inform and persuade the audience.

• To skip the editing stage.

State the secondary purpose of analysing a message.

• To create confusion.

• To showcase the writer's skills.

• To promote goodwill.

• To save time.

Define audience.

• The writer of the message.

• The person delivering the message.

• Readers or listeners; the receiver or recipient of your message.

• The one editing the message.

Give two reasons why it is important to investigate your audience:

I. Gather relevant information to determine the issue to present to the target audience.

II. To avoid biased information and prevent negative issues that touch on sensitivity.

III. To confuse the reader with excessive information.

IV. To write as quickly as possible without thinking about the audience.

• I and II

• II and III

• III and IV

• I and IV

State two types of business communication channels with examples:

I. Oral channels such as face-to-face conversation, telephone calls, and speeches.

II. Written channels include letters, memos, and reports.

III. Social media channels like TikTok and Instagram Stories only.

IV. Gaming chat rooms and online games.

• I and II

• III and IV

• II and III

• I and IV

List out six factors affecting the choice of channel:

I. Message style and tone & Possibility for feedback

II. Audience perception & Audience expectation

III. Time & Cost

IV. Visual design & Font selection

• I, II, and IV

• II, III, and IV

• I, II, and III

• I and IV only

Name THREE processes a writer needs to adhere to in the completing stage.

• Drafting, Designing, Delivering

• Editing, Sending, Sharing

• Revising, Producing, Proofreading

• Planning, Writing, Distributing

Define "you" attitude.

• A writer-focused approach.

• A reader-centred writing where the most important person is 'you,' the reader.

• Writing based only on the writer's emotions.

• Writing that ignores the audience's feelings.