MOB Topic 8

What is the main focus of conflict management?

• To resolve conflicts effectively

• To avoid all conflicts

• To create more conflicts

• To ignore conflicts

Answer explanation

The main focus of conflict management is to resolve conflicts effectively. This involves addressing issues constructively rather than avoiding, ignoring, or creating more conflicts.

Which of the following is a type of conflict?

• Organizational conflict

• Intrapersonal conflict

• Interpersonal conflict

• All of the above

Answer explanation

All of the options listed—organizational conflict, intrapersonal conflict, and interpersonal conflict—are valid types of conflict. Therefore, the correct answer is 'All of the above'.

What is a positive aspect of conflict?

• It always leads to negative outcomes

• It can foster creativity

• It is always destructive

• It should be avoided

Answer explanation

A positive aspect of conflict is that it can foster creativity. When differing viewpoints clash, it often leads to innovative solutions and new ideas, encouraging collaboration and growth.

What is one source of stress?

• Too much communication

• Lack of communication

• Overconfidence

• Excessive leisure time

Answer explanation

Lack of communication can lead to misunderstandings and feelings of isolation, which are significant sources of stress. In contrast, too much communication can foster connection, while overconfidence and excessive leisure time are less directly linked to stress.

Which strategy can help manage stress?

• Ignoring the problem

• Exercise

• Avoiding responsibilities

• Procrastination

Answer explanation

Exercise is a proven strategy to manage stress as it releases endorphins, improves mood, and promotes relaxation. In contrast, ignoring problems, avoiding responsibilities, and procrastination can increase stress levels.

What is a key component of managing difficult conversations?

• Changing the subject

• Avoiding the topic

• Raising your voice

• Listening actively

Answer explanation

Listening actively is crucial in managing difficult conversations as it fosters understanding and empathy, allowing for a more constructive dialogue. The other options, like changing the subject or raising your voice, can escalate tensions.

What does the term 'conflict' refer to?

• A disagreement between parties

• A type of stress

• A harmonious relationship

• A management strategy

Answer explanation

The term 'conflict' refers to a disagreement between parties, highlighting opposing views or interests. This distinguishes it from stress, harmony, or management strategies, making the first choice the correct answer.

Which of the following is NOT a type of conflict?

• Intrapersonal

• Intrapersonal group

• Intergroup

• Interpersonal

Answer explanation

The correct answer is 'Intrapersonal group' as it is not a recognized type of conflict. The other options—Intrapersonal, Intergroup, and Interpersonal—are valid types of conflict that describe different dynamics.

What is a common cause of stress in the workplace?

• Flexible hours

• Supportive colleagues

• High workload

• Clear communication

Answer explanation

A high workload is a common cause of stress in the workplace, as it can lead to feelings of being overwhelmed and pressure to meet deadlines, unlike flexible hours, supportive colleagues, or clear communication, which can alleviate stress.

What is one habit that can relieve stress?

• Overthinking

• Regular exercise

• Avoiding social interactions

• Ignoring problems

Answer explanation

Regular exercise is a proven method to relieve stress as it releases endorphins, improves mood, and promotes relaxation. In contrast, overthinking, avoiding social interactions, and ignoring problems can increase stress levels.