Câu hỏi về khách sạn

What is the role of a concierge in a hotel?

• To clean the rooms

• To assist guests with special requests

• To check in guests

• To manage hotel finances

Which department is responsible for checking in and checking out guests?

• Housekeeping

• Front Desk

• Maintenance

• Sales

What is the meaning of "no-show" in hotel terminology?

• A guest who arrives early

• A guest who cancels the reservation

• A guest who doesn't arrive without canceling

• A guest who asks for an upgrade

Which of the following is an example of a "room rate" in a hotel?

• The price of a meal

• The cost for staying one night in a room

• The price of a parking spot

• The cost of using the gym

What does "full board" mean in hotel accommodation?

• Breakfast is included

• Breakfast and lunch are included

• Breakfast, lunch, and dinner are included

• Only snacks are included

What is the primary function of the housekeeping department in a hotel?

• Organizing events

• Cleaning and maintaining rooms

• Handling guest complaints

• Managing reservations

What does "check-in time" usually refer to at a hotel?

• The time when the room is available for guests

• The time when the hotel starts serving breakfast

• The time when guests can leave the hotel

• The time when staff members arrive at work

What is the term used for a guest who stays at a hotel for a long period of time?

• A transient guest

• A VIP guest

• An extended stay guest

• A walk-in guest

Which of the following is a common method of payment for hotel reservations?

• Cash only

• Debit or credit card

• Bitcoin

• Bank check

What is "overbooking" in the hotel industry?

• Booking a room for the wrong date

• Selling more rooms than available

• Upgrading a guest to a better room

• Cancelling a reservation