ECARS 2.0 Ticket and Rental Policies Quiz

What program would you use to find out if a one-way is available for an ECARS 2.0 ticket?

• Renter Maintenance

• NatRes

• ECARS 2.0

Which of these rental types would you be able to extend?

• Employee rental

• Retail

• Direct bill

• Family/friends rental

Can we extend a rental from Canada if they have a debit card on file?

• Yes

• No

• Sometimes

What do we need to do before being able to extend an ECARS 2.0 ticket? (Choose all that apply)

• Verify the customer's information for security.

• Verify there isn't a bill-to.

• Check the rental notes for any issues.

• Verify there is a valid method of payment on file that has not been previously declined.

How do you know what to quote the customer for their extension request?

• ECARS 2.0 will tell you the amount to quote, no calculation is needed.

• The blue hyperlink to the right of the calendar will show the new price to quote.

• Subtract the updated estimated total charges from the original amount you made note of to determine the total cost of the extension.

If you are unable to extend an ECARS 2.0 ticket what should you do?

• Advise the customer they are not able to extend their rental.

• Send a feedback form to the branch.

• Transfer the customer to the branch.

Where can you check a Home City branch's policies and after hours return availability?

• Renter Maintenance

• NatRes

• ECARS 2.0

If a one-way is showing as available what would you do next? Choose the best answer.

• Tell the customer they are good to return at that location. No note is needed in these situations.

• If rental qualifies update rates based on NatRes, update return location if in same group, charge customer the difference, and add notes.

• Send a feedback form to the rental branch and note the ECARS ticket. Advise the customer the branch will call them in 24 hours.

If you get an error screen stating 'Insurance Policy is expired' you would ____ .

• Send a Feedback form

• Advise the customer you can't make any changes to their rental ticket.

• Under the 'Insurance Detail' tab change the expiration date to the new rental return date and click ok proceed.

If a ECARS/2.0 ticket is in use by another employee you have the ability to 'unlock' that ticket to make changes to it.

• True

• False

• This won't ever happen.