WOW EPP Quiz

How many days will the device and rate plan prices be saved for after you generate an eVS code for a customer?

• 0

• 7

• 14

• 21

• Forever

True or False: All EPP activations/renewals are unlocked by an offer code

• True

• False

True or False: EPP accounts are eligible for TELUS Family Discount

• True

• False

How do you migrate an existing consumer account to EPP?

• Customers must choose a new phone number

• You must verify their employment through eVS and call Channel Care for a migration

• Complete a EPP credit check as per standard process

• Customers must pay a $70 migration fee first

True or False: You can use the same eVS code for multiple lines

• True

• False

Which of the following can be accepted for proof of employment?

• Pay stub

• Work badge

• Work email

• It depends on the organization

• Personal email

Where do you find EPP pricing (plans and promos)?

• Partners

• Teams Group Chat

• EPP eVS

• Pricing Grid

True or False: You must verify proof of employment for existing EPP accounts looking to renew

• True

• False

How do you generate secondary eVS codes when doing multiple lines?

• Generate secondary codes from eVS

• Call Channel Care for secondary codes

• Call DSM for secondary codes

• You do not need to generate secondary codes

True or False: All organizations have the same pricing (plans and promos)

• True

• False