Conflict Resolution Quiz

What is the main goal of conflict resolution?

• To avoid all disagreements

• To win the argument

• To solve disagreements respectfully and effectively

• To prove who is right

Which of the following is NOT a common cause of conflict?

• Miscommunication

• Different goals

• Following directions

• Personal differences

What is the purpose of using “I” statements during conflict?

• To make the other person feel guilty

• To avoid personal responsibility

• To express feelings without blaming

• To stay quiet during the conversation

Which strategy involves focusing completely on what the speaker is saying?

• Open communication

• Active listening

• Empathy

• Problem solving

What does empathy help you do during a conflict?

• Agree with everything

• Win the argument

• Understand the other person’s perspective

• Change the subject

When using open communication, you should:

• Speak in vague terms

• Use sarcasm to make a point

• Be honest and avoid blame

• Focus only on your own needs

Staying calm during a disagreement helps to:

• Avoid resolving the issue

• Keep emotions from making the situation worse

• Show that you don’t care

• Silence the other person

What is the benefit of finding common ground in conflict resolution?

• It shows who is more powerful

• It avoids having to compromise

• It helps both sides feel heard and valued

• It ends the conversation faster

Which principle is demonstrated by not sharing private conflict discussions?

• Accountability

• Confidentiality

• Respect

• Neutrality

A manager refusing to take sides in a team conflict shows which principle?

• Confidentiality

• Collaboration

• Neutrality

• Respect