17 April 2025 Quiz

All frontline staff are required to attend at least two "Updates & More" sessions each month.

• True

• False

What is the main purpose of the "Updates & More" training sessions?

• A) To learn about new products and services

• B) To stay updated on processes, systems, and customer support

• C) To troubleshoot technical issues

To check customer payments in MII, navigate to Reports >_______________ > 3PP Transaction Report.

• Third Party Reports

• Sales reports

Why is it important to extract the Store and Forward Report daily?

• A) To track sales performance

• B) To check for unsuccessful customer payments

• C) To monitor inventory levels

The deadline for completing the "Doing What's Right - Anti-Bribery" training is _______________.

• 30 April 2025

• 25 April 2025

• 20 April 2025

The "Doing What's Right - Anti-Bribery" training is optional for business partners and store staff.

• True

• False

What is the new process for accessing the Trade Partner Support Desk IVR system?

• A) Enter IVR Access Code followed by # key

• B) Enter IVR Access Code only

• C) Enter Dealer ID followed by IVR Access Code

The Trade Partner Support Desk IVR system still recognizes the # key input after entering the IVR Access Code.

• True

• False

To ensure uninterrupted stock availability during the public holidays, orders should be placed by _________________.

• 10:00 AM on 15 April 2025

• 12pm on 10 April 2025

Why would the 4U and Chatz stores' staff breathe a sigh of relief on Good Friday?

• A) They got extra Easter eggs

• B) Biometrics are no longer a requirement for upgrades and contracts

• C) They all got a rare day off on a Friday

• D) They caught the Easter Bunny that stole phones from the display