Procedure text

What is the main purpose of a procedure text?

• To tell a story

• To describe something

• To explain steps in doing something

• To compare two things

Procedure texts usually use which tense?

• Present continuous

• Past tense

• Present perfect

• Simple present

What is the generic structure of a procedure text?

• Orientation – Events – Reorientation

• Identification – Description

• Goal – Materials – Steps

• Introduction – Conflict – Resolution

Which one is NOT commonly found in procedure texts?

• Instructions

• Sequence

• Materials

• Narration

“Welcome the guest with a warm smile.”

What does “warm smile” mean?

• Angry expression

• Friendly greeting

• Cold reaction

• Confused look

Which of the following is a procedure done during guest check-in?

• Cleaning the room

• Sending a newsletter

• Asking for ID and confirmation

• Cooking breakfast

What should you do before assigning a room to a guest?

• Serve breakfast

• Confirm the reservation

• Offer souvenirs

• Give the hotel map

What is the first step when handling a guest complaint?

• Listen politely

• Ignore the complaint

• Call the police

• Shout at the guest

How do you handle guest check-out?

• Prepare lunch

• Offer a spa

• Give another room

• Ask for return the key