What often causes stress for a tour guide?
Managing Conflict and Stress in Tourism

Quiz
•
Hospitality and Catering
•
University
•
Easy

Alina Nuralina
Used 1+ times
FREE Resource
17 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Bad weather
Too many tours and tiredness
Happy tourists
Short tours
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the best way to handle a tourist complaint about a hotel?
Ignore the complaint
Blame the tourist
Listen, apologize, and offer a solution
Leave the situation
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which leadership style is best in a stressful team situation?
Authoritarian
Passive
Democratic
Aggressive
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What helps reduce stress for tourism workers?
More work hours
Support from coworkers and managers
Ignoring emotions
Raising prices
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How should a conflict between a tourist and staff be solved?
Shout at the tourist
Ignore the problem
Talk and find a compromise
Fire the staff
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which is a good way to manage personal stress?
Breathing exercises
Raising your voice
Ignoring the stress
Changing your job
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What should a manager do if there is a team conflict?
Do nothing
Fire everyone
Talk with the team and discuss the problem
Punish one employee
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