Quiz 4: Problem Solving

What should you try first if your device won’t connect to a known Wi-Fi network?

• Replace the device’s battery

• Check if airplane mode is on

• Buy a new router

• Install a new app

Answer explanation

If your device won't connect to a known Wi-Fi network, first check if airplane mode is on. If it's enabled, it disables all wireless connections, including Wi-Fi, preventing your device from connecting.

You notice your device is running slowly. What is a productive first step?

• Upgrade to a new device

• Install more apps

• Close unused apps and browser tabs

• Turn off your antivirus software

Answer explanation

Closing unused apps and browser tabs is a productive first step to improve device performance. It frees up system resources, allowing your device to run more efficiently without the need for immediate upgrades or changes.

Which of the following is an appropriate use of built-in diagnostic tools?

• Editing videos

• Installing games

• Checking system health and performance

• Sharing files between devices

Answer explanation

The correct choice, 'Checking system health and performance', utilizes built-in diagnostic tools to monitor and assess the functionality of a system, unlike the other options which do not involve diagnostics.

If a website won’t load, which step should you try first?

• Erase your hard drive

• Restart your device

• Check your internet connection

• Change your screen resolution

Answer explanation

The first step to troubleshoot a website that won't load is to check your internet connection. This ensures that the issue isn't due to a lack of connectivity, which is often the most common cause.

How can you find solutions to a common technical problem you’ve never faced before?

• Wait for someone else to fix it

• Search online for help articles or videos

• Turn off your computer and ignore the problem

• Delete system files randomly

Answer explanation

To find solutions to a technical problem you've never faced, searching online for help articles or videos is effective. This approach provides access to a wealth of information and expert advice, unlike the other options.

Why should you regularly check for software updates?

• It makes your device heavier

• Updates improve security and fix bugs

• Updates delete all your files

• Updates are only for decoration

Answer explanation

Regularly checking for software updates is crucial because updates improve security by patching vulnerabilities and fix bugs that can affect performance. This helps keep your device safe and running smoothly.

What should you do if an app frequently crashes?

• Yell at your computer

• Try uninstalling and reinstalling the app

• Keep opening it repeatedly

• Remove the keyboard

Answer explanation

If an app frequently crashes, a good first step is to try uninstalling and reinstalling it. This can resolve issues caused by corrupted files or settings, unlike yelling or repeatedly opening the app, which won't help.

What’s one way to prevent losing important files due to technical problems?

• Turn off your computer when not in use

• Backup files to the cloud or an external drive

• Keep everything on your desktop

• Only use your phone for work

Answer explanation

Backing up files to the cloud or an external drive ensures that your important data is safe from technical issues like hardware failure or accidental deletion, making it the best way to prevent loss.

If your screen is suddenly very dim, what is a basic step to fix it?

• Reinstall your operating system

• Increase the brightness using the function key or settings

• Hit the screen

• Connect to Wi-Fi

Answer explanation

If your screen is dim, a basic step is to increase the brightness using the function key or settings. This is a quick and effective way to resolve the issue without needing complex solutions.

Why is it helpful to learn basic troubleshooting steps for your device?

• It wastes time

• It makes you dependent on tech support

• It helps solve problems quickly and independently

• It makes your device run slower

Answer explanation

Learning basic troubleshooting steps empowers you to quickly and independently resolve issues with your device, saving time and reducing reliance on tech support.