HTMP Study Review 1

Hotels, resorts, and vacation rentals fall under which hospitality-related business category?

• Attractions
• Food and beverage
• Accommodations
• Transportation

The key role of a destination marketing organization (DMO) is to:

• develop economic growth by attracting visitors through the marketing of local attractions and services.
• provide travelers with hotel and restaurant discounts.
• develop safety regulations for hospitality-related businesses.
• promote diversity awareness and inclusion opportunities to local businesses.

What type of hotel typically attracts guests who enjoy gaming and live entertainment?

• all-suite
• airport
• casino
• conference center

The R.A.V.E. principle is closely associated with which one of the following?

• diversity
• commercial hotels
• discipline
• guest safety

Which of the following is classified as a soft skill?

• operating maintenance equipment
• a positive attitude
• knowing your property's emergency evacuation procedures
• operating a cash register

Which of the following is an example of an executive level hospitality position?

• guestroom attendant
• general manager
• front desk manager
• restaurant server

The document that summarizes an individual's qualifications, work experience, and education is called a

• résumé
• job description
• job specification
• portfolio

At what stage in the guest cycle does the guest select a hotel?

• Departure
• Pre-arrival
• Arrival
• Occupancy

Performance standards are used to:

• allow guests an opportunity to provide feedback regarding the quality of their stay.
• measure how well a person does his or her job.
• predict how long a guest is likely to stay.
• determine the quality of stay for each guest.

After listening to a customer complaint, an employee should:

• apologize for the inconvenience or frustration experienced by the guest.
• have a supervisor handle the problem.
• admit fault for the problem.
• promise the guest they can have whatever will make them happy.